WHERE & HOW DO YOU SHIP
- We ship everywhere within South Africa using our courier partner, The Courier Guy. We use economy road freight services.
- We ship worldwide (EVERYWHERE ELSE ON THE PLANET), as long as a valid delivery address and postal code is provided, using DHL express services.
- Please note – We do not ship to P.O Boxes.
HOW MUCH DOES DELIVERY COST
Delivery is calculated at checkout based on the order weight, but below are typical avarage costs:
- Local (Cape Town) – R60 flat rate , and delivery is free for orders above R600
- National (anywhere else in South Africa) – R100 flat rate up to 2kg. Delivery is free for orders above R600
- Internationally (everywhere else in the world) – delivery is calculated at check out. It is an average of $10 – $30 up to about 2kg, depending on region. Small increments of about $10 per kg over 2kg.
Please note – CUSTOM DUTIES
various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid with DHL Express from South Africa and we have zero control over these duties that may be incurred. Duties are paid at country of destination. Some customers have reported that custom charges can be up to the same amount as shipping charges, so please be aware of this.
HOW LONG DOES DELIVERY TAKE
- South African Orders – Orders are processed and dispatched within 2 working days in most cases. Delivery with the courier takes between 1 to 3 working days from day of dispatch, except for outlying areas which may take longer (up to 6 working days).
- International Orders – Delivery to most international destinations takes betwen 3 to 5 working days from the day of dispatch. We use DHL Express worldwide service.
- COVID UPDATTE: We only dispatch on Tuesdays and Thursdays during the South African Lockdown
Regrettably, we will not be held responsible for any delivery or postage delays that arise from unsuspecting issues beyond our control, including but not limited to wars, courier issues and postal strikes, incorrect addresses and acts of God. Courier services may be delayed during lockdown, holidays, big sales etc.
HOW DO I TRACK MY ORDER
- Once your order is processed and booked for collection with one of our delivery services, you will get a tracking number with a clickable link via email. Please check you junk email folder if you do not get the email after a few days.
- You can track you order until it is deliverd.
- If there is a problem or delay with your order in transit, the quickest way to getting it resolved is to contact the courier services directly with you waybill/tracking details and they will assist in getting your order delivered soonest.
WHAT IF I AM NOT HOME TO ACCEPT MY DELIVERY
- The courier company used will always attempt to deliver to your door. If no one is home or no one answers, they will often try to contact via a call. If still no luck, the couriers will attempt delivery again on their next delivery run.
- For easier management of the delivery of your O’live products, an email upon fulfillment of your order will be sent with tracking details included. If you find there may be an issue with the delivery address or contact, please contact the couriers directly with your tracking details and they will assist with the delivery much more swiftly.
HOW DO I PLACE AN ORDER
- Well, we are super happy you have found something that you like!
- Ordering from us is super easy – all you need to do is select the add to cart button on a given product and once you’ve finished your selection of products, click the shopping bag icon on the top right of the page, and then click “Proceed to checkout.” That’s how simple!
What are my payment options?
- All our payment options are safe and secure. They run through Payfast.
- Payment options include credit card, debit card, and instant EFT.
EXCHANGES AND REFUNDS
- We hope that you will be satisfied with any purchases made on our online store.
- However, if for any reason you are not completely satisfied, please notify us within 7 (seven) days of your receipt of goods. Please send us a picture with your request to:
- We will offer a refund, exchange or replacement on all products returned, provided that they are in their original, unopened, unused and undamaged condition.
- Should an exchange or refund be requested, you will be liable for the courier costs incurred. Ant surplus funds will be allocated in the form of a cash discount for our online store.
- We will consider the condition of the goods being returned before making a refund or exchange.